Terms of service.

Terms and conditions 

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment with Apollo Health and Medical Limited (“Us/We/Our”).

1. New Patient consultations

• All patients who have not received previous treatment with us are required to undertake an initial in-person consultation and assessment, in order that we can discuss your treatment with you.  We charge a non-refundable fee of £30 for the initial consultation, which will be fully redeemable against any future treatment with us.  

• Treatment will not be provided in the new patient consultation.

• You will have time after your initial consultation to cool off and consider whether the treatment is right for you.  

• We will always assess whether treatment is suitable prior to any treatment being carried out.  If a treatment is not deemed suitable by the aesthetician, they reserve the right to refuse treatment.

• It is your responsibility to complete a medical history form at the first appointment, this is necessary to inform the consultation and treatment planning process.

• We cannot treat any clients who are under 18, pregnant or breast-feeding.

2. Appointments

• All aestheticians are trained and approved in accordance with our treatment protocols and therefore we do not guarantee continued treatment with a named nurse or therapist.

• Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For facial treatments please ensure all make-up is removed prior to treatment

• We will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by us will be rebooked as soon as convenient for you.

• If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment. We reserve the right to charge you for any cancellation within 48 hours of your appointment.

• If you do not attend your appointment with no attempt made to let us know, this mayresult in a 100% charge or forfeiting your treatment.

• Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge.

• Two weeks after your treatment, you will be offered a follow-up appointment which may include further complimentary botulinum toxin ‘top-ups’ as required to achieve the optimum aesthetic outcome.  

3. Pricing and payments

• Pricing: Consultation and treatment prices may vary, especially during promotional periods. Please refer to pricing on the website or in clinic.

• Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 4 weeks.

• Card payments: We ask that you make payment via card or contactless payment where possible.

• Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.

• Package or course expiry: All treatments from a course must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed and a new package will need to be purchased.

4. Liability

• We will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

• Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.

• For your safety and that of others we ask that you read and adhere to the Safety Charter, in order for your treatment to be carried out.

• It is the client’s responsibility to ensure that they provide us with all relevant medical history and medication details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of us regarding the care of a treated area. Nothing in these terms of business shall exclude or limit our liability for death or any personal injury resulting from our negligence.

5. Your right to complain

• We endeavour to treat all clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help and will support you through the process.

6. ​25% discount for James Paget University Hospital employees

• 25% off can be applied to single treatments or a course of treatment.

• Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.

• Offer available to new and existing clients.

• Offer is subject to full consultation and patient suitability for treatment.